Product Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Do you provide tracking information?

Yes, once your order is shipped you will receive an email that contains your tracking information.

If you have any other questions, please contact us and we will do our best to help you out.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Payment Methods

How can I pay for my order?

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

      1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
      2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
      3. You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Shipping Methods

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.

How long will delivery take?

Shipping time varies by location. These are our estimates:

LocationEstimated Shipping Time*
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days

*This doesn’t include our 1 day processing time for shipping within the U.S. and 2-5 days processing time for shipping to other locations.

How do you ship packages?
    • Packages to be delivered within the U.S. are shipped from our U.S. warehouse an China warehouse by ePacket, EMS or USPS.
    • Packages to be delivered to other countries are shipped from our warehouse in China by ePacket or EMS depending on the weight and size of the product. 
How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Do you provide tracking information?

Yes, once your order is shipped you will receive an email that contains your tracking information.

If you have any other questions, please contact us and we will do our best to help you out.

Cancel and Return Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

If you do not want the product you received, you are required to contact us via email at [email protected]ndary.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused;

In the case you receive a damaged or incorrect product, you are required to submit photo evidence to [email protected] within 14 days of receiving the item. If the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly. 

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

Your order does not arrive due to an incorrect address provided by you;

Your order does not arrive due to an exceptional circumstances beyond our control (e.g. delayed by a natural disaster)

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

    1. In the event of a return, exchange, or refund request contact us via email at [email protected] and include the evidence if required;
    2. After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the  address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused;
    3. You must provide a tracking number;
    4. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

Have any other questions? Please feel free to reach out to [email protected]